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Privacy Policy

We respect the privacy and confidentiality of the personal data of our clients, customers, visitors and all others whom we interact with in the course of providing our services. While we are driven by the goal of providing customers with an enhanced shopping experience, we also understand that a key concern that customers may have is the safety of their personal information, and are committed to ensuring that all personal data provided to us remain secure and are only utilised for purposes that our customers have consented to.

To begin with, we only collect such personal information that is necessary to provide you with the services that you have requested, understand your needs, and serve you better as a whole. We provide to our merchant partners only such information as is necessary to allow us to verify and track your rewards.

We do not under any circumstance sell your information.

Privacy Policy

The purpose of this document is to inform you as to how ShopCash manages, collects, uses, and discloses Personal Data relating to you and other users of our website, software applications, mobile applications and other platforms. We conduct our business in compliance with the relevant data protection legislation,and have implemented additional measures to protect your personal information. The continued provision of our services to you and your continued use of such services shall be deemed to be our mutual agreement to abide by this Privacy Policy as updated from time to time on our website.

Personal Data

In this Privacy Policy, “Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have or are likely to have access, including data in our records as may be updated from time to time.

Collection of Personal Data

The Personal Data that ShopCash may collect from you will depend on the products, services, and promotions that you use or subscribe to. ShopCash collects this data to enable our services and our platforms to function properly and to help us better understand how they work on different devices and browsers. Typically, ShopCash will collect Personal Data relating to you when you:

  • Leave your contact details with us after visiting, using or installing (as the case may be) our websites, portals, mobile applications, social media platforms, or make enquiries via any other portal.
  • Register for our services and/or submit any forms relating to any of our products and services.
  • Sign up for alerts or newsletters or respond to our marketing collaterals e.g. advertisements, brochures or flyers.
  • Contact us with enquiries or requests for assistance or interact or communicate with us or our employees, e.g. via our online interface, email, telephone calls, faxes, text messages or face-to-face meetings.
  • Participate in competitions, lucky draws, surveys, or other such events.
  • Submit your CV and job application forms to us or submit your CV to recruitment firms or job portals, who in turn forward the same to us.
  • Are referenced to us by business partners or third parties.

The Personal Data collected may include information relating to your:

  • Identity: This includes your full name, e-mail address, date of birth, phone number, photographs, device ID, IP address, and payment-related information (e.g. bank account details or details of your account with a payment service provider such as PayPal).
  • Interactions with us: This includes recordings of your phone calls with us, emails you sent, and other records of any contact you have with us.
  • Account: Details relating to your ShopCash account.
  • Use of our services: This includes using cookies or other browser related methods to track information relating to your interaction with our and our merchants’ websites (e.g. the pages within our website that you visit, the time spent on those pages, items and information searched on our site, access time and dates, webpages you were visiting prior to our site, and information relating to clicks and redirects).
  • Preferences: This includes details that you have shared with us as to how you would like to be contacted, and your preferred products and brands.

Security of Personal Data

ShopCash ensures that all Personal Data collected will be safely and securely stored and has implemented stringent measures to secure and protect your information. These include:

  • Using a secure, encrypted 128-bit SSL connection on all our web pages where you transmit Personal Data. 128-bit SSL encryption is the industry standard and is approximated to take at least one trillion years to crack.
  • Ensuring that Personal Data relating to you is only stored on servers with proper safeguards to prevent security breaches.
  • Limiting access to the information in our systems.
  • Implementing strict verification processes to prevent unauthorized access to Personal Data.
  • Securely destroying your personal information when it’s no longer needed for our business or legal processes.

Use of Personal Data

ShopCash does not sell or trade Personal Data collected online with third parties. We may use Personal Data relating to you to:

  • Administer the services we provide you

Primarily, we use your Personal Data to fulfil and process your orders and cashback. This would include using Personal Data relating to you to track your transactions with our merchant partners, credit cashback rewards into your ShopCash account, and process the necessary payments associated with such transactions. It would also include using Personal Data relating to you to activate or deactivate services, provide you with additional products, services, and benefits (such as promotions, loyalty programmes, or reward programmes), and administer (at times in conjunction with our preferred partners) promotional events, contests, competitions, and corporate social responsibility projects.

  • Enhance the services we provide you

We use your Personal Data to investigate complaints, claims and disputes. We also use your Personal Data to improve site and service performance and the delivery of our services, such as when you make inquiries into and provide feedback on our quality of service. We may also use Personal Data relating to you to conduct, understand your preferences, develop new products and services, or personalize or otherwise improve the products and services we offer you. It would also include using Personal Data relating to you to deliver relevant advertising (such as that involving details of our or our preferred partners’ products, services, special offers, and rewards), either to our customers generally, or which we have identified may be of interest to you in particular, to deliver periodic newsletters to you with your prior consent or if otherwise permitted under local laws and regulations, or to promote benefits and offer rewards and promotions that you qualify for.

  • Customer Service

This would include using Personal Data relating to you to respond to requests and enquiries made by you (or persons authorised by you), provide you with directory assistance, and provide you with updates relating to our products, services, or policies.

  • Security and Compliance

This would include using Personal Data relating to you to detect and prevent fraud and other crimes (e.g. by conducting checks against money laundering, terrorism financing and related risks), conducting internal audits, or otherwise meeting legal, regulatory and other requirements (including providing assistance to law enforcement, judicial, and other government agencies, responding to regulatory complaints, making relevant disclosures to regulatory bodies, conducting audit checks, due diligence and investigations, and taking steps which ShopCash considers necessary in the event of a lawsuit or potential lawsuit). It would also include using Personal Data relating to you for the purposes of security and risk management and to ensure the safety and security of our properties and systems.

  • Job applications

This would include processing job applications, recruitment and selection and processing and administering employment records.

We will not use Personal Data relating to you for purposes other than what we have informed you, or which we are permitted or required under local law and regulations.

We will only retain Personal Data relating to you for only as long as there is a business or legal need.

Sharing of Personal Data

We may share Personal Data relating to you with:

  • ShopCash’s business partners, vendors, agents, and service providers who we work with to deliver services you have subscribed to. This would include merchant partners, payment service providers, third party service providers engaged in connection with marketing promotions and services offered by ShopCash or its preferred partners, and third party service providers who provide operational services to ShopCash (such as telecommunications, information technology, payment, printing, billing, payroll, processing, technical services, training, market research, call centre or other services to ShopCash). It also includes our professional advisers such as auditors and lawyers.
  • In the event of an actual or prospective business asset transaction (such as any merger, acquisition or asset sale), any business partner, investor, assignee, or transferee for the purposes of facilitating such a transaction.
  • Relevant regulators, statutory boards or authorities, or law enforcement agencies as required by any laws, rules, guidelines, and regulations or schemes.

Newsletter

When you register as a user on ShopCash, we will also use Personal Data that you have provided to send you promotional e-mails from time to time so as to update you about the latest offers, rewards, deals, products, or services from ShopCash or our preferred partners. You can unsubscribe from our promotional e-mails at any time through the unsubscribe function within the promotional e-mails.

Disclosure to Digital Advertising Providers

To provide us with advertising and marketing services, we partner with certain third parties that automatically collect Internet and Network Activity information about your use of the Services, such as your browsing history, IP address, pages viewed, and links clicked, so that they can use this information to serve you ads for our Services on other sites. These third parties may also use this collected information to draw inferences about you for their own purposes, or collect personal information about your online activities over time and across different websites (in addition to our Services) to help predict your preferences and to display (and enable other third parties to display) ads to you that are more likely to be of interest to you. Note that this Privacy Policy covers only our use of data and does not include use of data by such third parties.

Updating Personal Data

You can update your personal information any time by accessing your account on ShopCash website. If there is any Personal Data relating to you that you are unable to update through the ShopCash website and which you wish to make corrections to, you may contact us at [email protected] and we will be glad to help you as best as we can.

Respecting your Consent and Access to Personal Data

If you wish to access the Personal Data that we have relating to you, inquire about the ways in which Personal Data relating to you has been or may have been used or disclosed by ShopCash within the past year, or wish to withdraw your consent to our use of such Personal Data, you may contact us at [email protected] . We will seek to attend to your request as best as we reasonably can.

Kindly note however that we may have to charge you a reasonable administrative fee for retrieving Personal Data relating to you.

Please note that you may withdraw your consent to our collection, use and disclosure of your information at any time. However, do kindly also note that if you withdraw your consent to our use and/or disclosure of Personal Data relating to you, depending on the nature of your objection, we may not be in a position to continue to provide our products or services to you or perform on any contract we have with you. Our legal rights and remedies are expressly reserved in such event.

Deleting your Personal Data

If you wish to delete your account and associated personal data, please write to us at [email protected] to submit your request. Please make sure you write from your ShopCash registered email address. Subsequently we may require identification and verification documents from you to establish your identity when you exercise any applicable legal rights to remove your personal data.

Please take note of the following caveats when requesting data deletion:

  • Any remaining cashbacks in your account will be forfeited.
  • Any pending withdrawals in your account will also be forfeited.
  • ShopCash will delete all your personal information.
  • ShopCash will continue to hold your transactional data for financial audit purposes.
  • You will not be able to login into a deleted account.

Changes to the Privacy Policy

ShopCash reserves the right to modify and update the Privacy Policy at any time to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. Subject to your rights at law, you agree to be bound by the prevailing terms of the Privacy Policy as updated from time to time on our website. Any changes to this policy will be published on our website.

Governing Law

This Privacy Policy and your use of this website shall be governed in all respects by the laws of the country which you are in.

Updated: 24/05/2022